EXCHANGE:

Can I exchange my items?

All products purchased from Pelle Producto can be exchanged within 14 days of purchase only if they meet one of the following criteria:

• The item does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 3 days of delivery by writing to info@pelleproducto.com or by calling at +92 321 4835857, in case you want to raise a dispute. At Pelle Producto, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at info@pelleproducto.com, within 14 days of purchase before any claims can be processed.
• In case of an exchange, the new product will be shipped to you after verification, while customer will be required to handover the old product to the same delivery personnel.
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit, with original packaging and tags in place.

There are certain scenarios where it is difficult for us to support exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has been tampered with.
• Anything is missing from the package including price tags, labels, original packing etc.

 

RETURNS:

Can I return my items?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.

HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via refund in your account.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

In case of a refund in your account, the refund will be made within 10-15 business days.

WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible, at info@pelleproducto.com.

PelleProducto.com reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.