Pelle Producto – Premium Footwear & Accessories

1. How can I place an order?

Placing an order at Pelle Producto is simple and convenient.
Browse our collection, select your desired items, and click the “Add to Cart” button. Once you’re ready, proceed to Checkout, where you’ll enter your shipping and payment details to confirm your order.

You may also place your order via:
Phone: +92 321 483 5857
WhatsApp: +92 321 483 5857
Facebook: Contact us through our official page.

2. How is my order shipped and how long will it take to arrive?

We deliver orders Monday to Saturday, excluding public holidays.
Orders placed over the weekend are processed the following working day.

Within Pakistan: Delivered via Call Courier (Overnight Service).

We aim to deliver all orders within 3–4 working days across Pakistan. However, delivery timelines may vary due to unforeseen circumstances such as weather, courier delays, or bank verification issues.

3. How do I track my order?

You can track your order by logging into your Pelle Producto account and viewing your order history.
You can also use the tracking number sent to you via email after your order is confirmed.

For assistance, call our helpline: +92 321 483 5857

4. What are the delivery charges?

• Prepaid Orders: Free delivery across Pakistan.

• Cash on Delivery (COD): A flat delivery fee of Rs. 200 nationwide.

• International Orders: Delivery fees are automatically calculated at checkout based on your shipping address.

5. What is your return or refund policy?

We currently do not offer refunds, except in special cases such as:

• Product unavailability

• Receiving a defective or damaged item

Refunds (when applicable) are credited back to your original payment method and may take up to two weeks to process. Depending on your bank, it may take up to two billing cycles for the amount to appear on your statement.

Shipping charges are non-refundable.

6. Can I make changes to my order after placing it?

Yes—please contact our customer care team at +92 321 483 5857 immediately.
Orders are dispatched within 1–2 days after confirmation.
If your order has not yet been shipped, we will gladly update it for you.

7. Is it safe to pay by credit or debit card?

Absolutely. Pelle Producto uses advanced 128-bit encryption and Secure Socket Layer (SSL) security to protect your information.
Our payment processing is powered by a secure, bank-certified gateway, ensuring complete protection and peace of mind for all card transactions.

8. Is my personal information kept private?

Yes. We value your trust and ensure that all personal information remains confidential. We do not share, rent, or sell your data to any third party unless required by law.

To learn more, please review our Privacy Policy.

9. Are there any hidden charges?

No. We maintain complete price transparency.
You will only be charged the amount displayed on the website, and a detailed receipt will be emailed to you immediately after your order is confirmed.